Refund policy

Return Policy of Aphex Action Sports

Last Updated: 9 July 2026

At Aphex ("Aphex," "we," "our," "us"), we strive to provide high-quality products and exceptional customer service. If you are not fully satisfied with your purchase, we're here to help with easy returns and exchanges. Please read our policy carefully to understand the terms and process.

1. Right of Withdrawal & Return Eligibility

1.1 Right of Withdrawal (EU customers)
If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. You can exercise this right using the withdrawal function on our website, or by sending us a clear statement of your decision to withdraw (e.g. by email to office@aphexgear.com) before the 14-day period expires.

1.2 Return Period
Items purchased from Aphex may be returned within 14 days of the delivery date for a refund, exchange, or store credit.

1.3 Condition of Items
To qualify for a return, items must be unused, in original packaging, with all tags attached, and in the same condition as when they were received. Certain products (such as customized items, undergarments, and clearance items) are non-returnable unless defective or damaged upon arrival.

1.4 Proof of Purchase
A receipt or order confirmation is required for all returns. Please retain your proof of purchase to ensure a smooth return process.

2. Return Process

2.1 Requesting a Return
To initiate a return, please contact our Customer Service team at office@aphexgear.com with your order number and the reason for return. We will send you instructions on how to proceed, and provide a return label if applicable (the cost of the label will be deducted from your payout).

2.2 Return Shipping Costs
Domestic Returns: For returns within the European Union, customers are responsible for return shipping costs. Upon request we can provide a return label (cost deducted from your payout).
International Returns: Customers outside the European Union are responsible for all return shipping fees, customs duties, and taxes. We cannot provide a return label in this situation.

2.3 Packaging Your Return
Ensure the item is securely packed in its original packaging to prevent damage during shipping. We are not responsible for returns that are damaged or lost in transit, so we recommend using a trackable shipping service.

2.4 Return Notification
To ensure your return is processed quickly, please provide us with your order number. If you want, we can provide a return label (cost deducted from your payout). Returns without notification to office@aphexgear.com will take longer to process.

2.5 Return Address
Returns can be sent to: Goudstraat 36, 2718RC Zoetermeer (The Netherlands). Please mention "Newsports Returns/Claims" and include your order number on the box.

3. Refunds and Exchanges

3.1 Refund Process
Once your return is received and inspected, we will email you to confirm approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days. Shipping fees (if any) are non-refundable, except when the item was defective or incorrect.

3.2 Exchanges
To exchange an item for a different size, color, or product, contact Customer Service to check availability. We will ship the replacement once the original item is returned and processed. If unavailable, we will issue a refund or store credit instead.

3.3 Store Credit
If you prefer store credit instead of a refund, let us know when initiating the return. Store credit is valid for one year from the issue date and can be used for any future purchase on our website.

4. Damaged or Defective Items
If you received a damaged, defective, or incorrect item, contact us at office@aphexgear.com within 14 days of receiving your order, including photos and a description of the issue. We will arrange a replacement or full refund, including return shipping costs.

5. Non-Returnable Items
Certain items are non-returnable and marked as final sale: customized or personalized products, underwear and certain apparel (hygiene reasons), and clearance or sale items.

6. Contact Us
For any questions regarding your return, contact our Customer Service team: office@aphexgear.com